Here are the terms and conditions for our Delivery Policy, tailored to our unique approach for the United Kingdom. We offer free delivery on all orders, with an estimated delivery time of 6 to 8 working days.
Delivery Time Details:
- Processing: 1-2 working days.
- Transit: 5-6 working days.
- Cut-off time for orders: 2:00 p.m.
Once your order is shipped, you will receive a shipping confirmation email with your active tracking number within 24 hours. You can track your order in real time by going to the Order Tracking section on our website and entering your order number and the email address used for the purchase.
We are always available to assist you with any additional information or help you may need. Do not hesitate to contact us.
Contact Us:
- Email: contact@dawnridges.com
- Phone: +44 74 48 20 59 39
- Business Address: 17 Mounthoolie Lane, WA9 0AQ, Sutton Leach, United Kingdom
Delivery Fees:
We offer free delivery on all orders, with no minimum purchase, across the United Kingdom.
Order Modifications:
Once an order is confirmed (24 hours after purchase), it cannot be modified or canceled. If you wish to return a product, please refer to our return policy on our website.
Non-receipt of Order:
If you have placed an order but did not receive it, even though the tracking status indicates delivery, please first contact the carrier to locate your parcel. If the issue persists, contact us at contact@dawnridges.com and we will do our best to resolve the issue quickly.
If you selected the shipping insurance option at checkout, we will cover the additional costs in the event of non-receipt of the package.
Damaged Orders:
If you receive a damaged product, we will cover the return shipping costs. Please send a photo and video of the damage to contact@dawnridges.com to initiate the return process.
